FAQ

Frequently Asked Questions

Do we accept insurance?

Pacific Naturopathic does not bill insurance directly. Patients may use Health Savings Account (HSA) or Flexible Spending Account (FSA) funds when eligible. Coverage for laboratory testing and other services varies by plan.

Are we accepting new patients?

Yes. Pacific Naturopathic welcomes new patients. Please use the online appointment page or call (650) 961-1660 to schedule.

How do we charge?

Consultations and therapies are charged according to the appointment or service provided. Current fees are confirmed when scheduling. Call (650) 961-1660 with billing questions.

Do you see children?

Please call (650) 961-1660 to confirm whether the appropriate provider and service are available for a child’s needs.

What happens during the first visit?

The first visit focuses on your health history, current concerns, appropriate examinations or laboratory testing, and an initial care plan. Follow-up visits may include laboratory review and updated recommendations.

Is payment required before a visit?

Payment and deposit requirements depend on the appointment or service. Current requirements are provided when scheduling.

What is the cancellation policy?

Please contact the office at least 24 hours before your appointment if you need to cancel or reschedule. Late cancellations or missed appointments may be charged according to the current financial policy.

What is telemedicine?

Telemedicine allows a patient to consult with a practitioner remotely by secure video or telephone when appropriate.

Do you offer telemedicine?

Yes, many consultations and follow-up appointments can be conducted remotely. Therapies that require in-person care cannot be provided through telemedicine.

Do you offer free consultations?

Please call (650) 961-1660 to ask about current consultation options.

Where are you located?

Pacific Naturopathic is located at 777 Cuesta Drive, Mountain View, CA 94040.

What services does Pacific Naturopathic offer?

Current services are listed on the Services page. Please contact the office to confirm availability and suitability for your needs.

How can I schedule an appointment?

Use the Appointments page or call (650) 961-1660.

Are the naturopathic doctors licensed?

Current practitioner information is available on the Staff page.

What should I do in an emergency?

Pacific Naturopathic does not provide emergency services. Call 911 or go to the nearest emergency department for an emergency.

Are treatments covered by insurance?

Coverage varies by plan. Pacific Naturopathic does not bill insurance directly. Contact your insurer regarding possible reimbursement and eligibility for HSA or FSA use.

How long does an appointment last?

Appointment length depends on the type of consultation or therapy. The scheduled duration will be confirmed when you book.

How can I contact Pacific Naturopathic?

Call (650) 961-1660, email info@pacificnaturopathic.com, or visit 777 Cuesta Drive, Mountain View, CA 94040.